At QISS, we realize that no two customers are the same. Each has their unique structure, issues and requirements.
Good planning is essential to make sure that we interface with your existing company structure in a way that is both seamless and complementary to your existing processes. Before any new client is set up with ClaimPilot, we confer in detail with you and your clients as necessary, to make sure all issues are addressed before our system is implemented.
There is a huge difference between discarding your old system, and discarding your old data. Access to historical information, entered under those old systems, is critical. In an effort to make the transition from your existing system to the ClaimPilot as seamless as possible, we can convert all data from your existing systems into ClaimPilot. We have completed data conversion for a wide variety of systems. If multiple data sources exist, all can be converted for a specific start date, or different data sources can be phased in based on the wishes of the client.
Before any conversion can be written, we must understand your data in its existing format. After receiving a full set of your data, about a month before implementation, our programmers will inspect the data, be sure they understand how your data is organized, and write a conversion routine mapping the data to ClaimPilot. This test data is then moved into the new database on our servers. During the weeks before implementation, training is done on the test data, which is your actual data, helping make the training process more realistic. Last minute changes can be made if necessary, based on how your data has been assimilated into our system. User's of the new system can then experiment during the training exercises without fear of contaminating the data. Following training and just before the go-live date, a new set of data is submitted to the system and the old test data is completely discarded. This insures perfect integrity between the data in your old system and new system.
Let's face it. Most of us are terrified of change. We spend a great deal of time learning to do our job well, and the last thing we want is to be forced to learn a new system. At QISS, we realize that many of the rank and file employees of our customer's business, may not immediately realize the benefit of switching systems. We also realize that as an owner or director of your company, employee downtime must be minimized.
We take great care in structuring the training to maximize time and minimize stress associated with learning a new system. First, we write a conversion routine to input a set of your existing data into your new ClaimPilot database AHEAD of training. Employees can then be trained using data with which they are already familiar. When we identify a set of familiar claims, those claims are used for the training. This encourages detailed questions to be asked regarding information that they know should be associated with those claims.
Then, portions of the training will be divided based on the tasks that the individual users will be expected to perform. Naturally, there may not be a need for most adjusters to learn how to pay bills and approve checks to be cut. Whoever is designated the system administrator will be given the authority to select security settings for all of the users, requiring unique training. Training usually begins with the entire group for a general understanding of ClaimPilot, then is divided as the day goes on to address these user specific needs.
After all of this is done, there will still be questions. Users can contact trainers directly with further questions, and our support desk is staffed from 7:00am to 6:00pm central time, to answer questions for all of our clients.
Following training, ClaimPilot continues to provide the support necessary to keep the transition running smoothly. In addition to our normal support staff, the entire office is placed on alert to the new customers using our system. The programmers involved in the conversion itself will also continue to involve themselves with the support of the client in the first few days and weeks.
For ALL our clients, it is our goal is to make sure support is always available for those who use our system on a daily basis. Our extended help desk hours are 7:00am to 6:00pm, central time, 5 days a week. This provides 9:00am – 4:00pm support from coast to coast regardless of time zone. Users of our system also have access to an emergency number available for emergency help 24 hours a day, 365 days a year. Nothing is considered superior to answering a support call.Visit ClaimPilot.com