Our Company is an innovative firm, established exclusively to apply the latest technologies to the successful design of a web-based claims management system for the insurance community.
Our claims management system, ClaimPilot was the first entirely web-based system, allowing all parties, regardless of physical location, access to complete, accurate and real-time data. Years of additions and improvements to this system has made it one of the most flexible and robust systems available. Our expertise with web-interfaced systems, web-security, accessibility and web navigation efficiency is unparalleled. ClaimPilot is designed from the perspective of the user, with intuitive system layout and screen progression. All is designed to make our system a natural extension of the work already being performed by claims professionals.
Quick Internet Software Solutions is a dynamic and growing company. Established in April, 2000, we have qualified, talented and service-oriented personnel interested not only in the success of our company but also the success of our clients. Our reputation is built on service and responsiveness to our clients. We consider ourselves a service company, who happens to sell software.
Our clients include self-insured companies, government agencies, third party administrators, independent adjusting firms and more.
They range in size from family-owned adjusting firms to Fortune 100 companies. ClaimPilot is used by over 81 organizations in 25 states and 62 cities. We have grown steadily since our founding and have a client retention rate of 99%. Our expertise provides the managerial experience and technical experience for the level of complexity required by today's claim environment.
Rapid and thorough response to client requests is always the top priority. Open communication is always the rule. This warm relationship with our clients is evidenced by the fact that the majority of our clients come to us through referrals from existing clients. QISS' client base has grown rapidly over the past 15 years. As our client base has grown, our Claims Management System, ClaimPilot has become more full-featured and robust. But from the beginning, all clients of QISS have been able to access the same information, in identical format, from any internet-accessable computer. Whether from remote work locations, travel sites, in the office of a new employee, or a conference room presentation, our web-based system provides the flexibility to provide portable and stable access to information, reports and processing capability.
Most software companies promote themselves as service companies. But at QISS, this is much more than just an obligatory promotional statement. Since ClaimPilot is sold solely on a subscription basis with virtually no up-front costs, the only way we retain our clients is by continuing daily to provide exceptional service and support. Our financial model is such that our success depends largely on the success of our clients. As our clients' businesses grow, more users are added and QISS grows as well. Our success at offering superior service is evidenced by our 99% customer retention rate. At all levels of the organization, we at QISS think of ourselves as a service company, who happens to sell software.
ClaimPilot's rapid and thorough response to client requests is always a top priority. Should a client need special customization above and beyond normal maintenance, a contract for development can easily be executed to address these unique needs. Open communication is always the rule. This warm relationship with our clients is evidenced by the fact that the majority of our clients come to us through referrals from existing clients. Our client base has grown rapidly over the past 14 years. As our client base has grown, our Claims Management System, ClaimPilot has become more full featured and robust. From the beginning, all clients of QISS have been able to access the same information, in identical format, from any internet-access computer. Whether from remote work locations, travel sites, or in the office of a new employee or a conference room presentation, our Internet-based system provides the flexibility to provide portable, and stable access to information, reports and processing capability.
Help Desk/24 Hr Support
Quick Internet Software Solutions offers exceptional customer support by staying in constant contact with partners. Our extended help desk hours are 7:00am to 6:00pm, central time, 5 days a week. This provides 9:00am – 4:00pm support from coast to coast regardless of time zone. Users of our system also have access to an emergency number available for emergency help 24 hours a day, 365 days a year. In addition to our dedicated help desk staff, everyone in the QISS family takes support calls as demand requires. Nothing is considered superior to answering a support call.
For over 38 years, founder and company president, Dr. Michael J. Quick has had a distinguished career as a software developer and database architect. He has served as project director and consultant for software systems used by Texas A&M University and other colleges in the Texas A&M family. Still an invited guest lecturer at Texas A&M, he spent several years as Senior Lecturer, teaching courses in .Net, C++, SQL and Relational Database Structure. In addition to these technical courses, Dr. Quick's special ability to communicate with non-technical individuals made his introductory computer class a favorite of students.
When Dr. Quick founded Quick Internet Software Solutions, more than 14 years ago, he founded it on the premise that claims management could best be handled on web-based, real time systems immediately accessible to adjusters, managers, and other parties interested in claim information. His Claims Management System (ClaimPilot) was the first system based entirely on the Internet. This allows all parties, regardless of physical location, access to complete, accurate and real-time data. QISS is an innovative firm, established exclusively to apply the latest technologies to the successful design of web-based claims management systems for the insurance community. Our comprehensive, integrated approach provides reliable service for claims operations through user-friendly search, retrieval, and claims processing capabilities.